They replied that it was working fine when posted , offered 50% refund then after refusing saying i want a full refund keeps denying there is an issue saying it was damaged in transit, working perfect when left etc. In the seller's relisting, the item description is totally different and the seller acknowledges it may not be made in Japan at all. New to the community? One common complaint occurs when buyers need to return an item. There is no way that the seller can withhold your money. Hi @PotpotHo thank you for your advise, unfortunately there is no option for me to change the reason for the case as it seems to have been closed by Paypal. Yup, I paid through PayPal. If you have received unsatisfactory service from a seller --- perhaps an item didn't arrive or it wasn't as described --- and you paid via PayPal, you can take measures to request a refund. You did buy with PayPal, right? When you use PayPal as your payment method for online shopping, and the transaction doesn’t go as planned, you can cancel the payment or ask the seller for a refund. 4.Scroll down to click EMAIL US ; Message Us. Click on the payment in your Activity to see the details.) Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. PayPal says its seller protection does not cover “not as described” claims, something I now find is … I'm still not seeing the refund show up in my PayPal account and I checked my credit card, not seeing it there either. (You may open a dispute within 180 days of payment. If successful, you’ll only get back the amount you paid by card. I’ve tried to reason with the seller a couple of times but he is refusing to compensate me. You’ll need to refer to any essential delivery dates that had previously been agreed with the seller. If the seller does not agree, you can use PayPal to file a dispute, giving you the tools to protect yourself as a buyer. Welcome! A buyer filed a dispute with Paypal, not via ebay for a refund. If someone refuses to give a refund, but you feel you’re entitled to one, you can open a dispute if you didn’t receive your item yet or you received something that doesn’t match the seller’s description. To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address. If the seller in question doesn't want to pay Paypal fees, they shouldn't choose to accept payment this way in the first place. The items were not what I wanted, one of which I found the zip to be a bit faulty. Opening a PayPal account on behalf of the seller. I was cautious but figured as long as I use Paypal i am protected. Refunds to your credit card can take up to 30 days, depending on your credit card company. #1. 11 March 2017 at 10:43AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales. Everything You Need to Know About Refunds on PayPal! The OP hasn't yet said if this is the only method by which they can purchase. The most notorious PayPal scams to watch out for. Getting a Paypal refund for an eBay item purchased through a Paypal transaction is easy to do once Paypal’s rules for refunds are clearly understood. So an ebay seller posts a misleading description of an item, agrees to refund on return, receives the item back, refuses to engage or refund, ignores all correspondence from both paypal and myself. If reporting your dispute doesn’t work, you might be able to use chargeback if there’s no money in your PayPal account and you used your debit or credit card to pay through PayPal. But now I have received a chargeback from PayPal for the full amount plus a £14 fee. 2- the sellers already lodged a return request 3- i lodged a ticket to return the package to seller (seller is aware of this) 4- if the package is found the seller will receive it not me 5- if the package is lost, the seller should refund me and get compensated by insurance Here's how you can get a representative. ©1999-2020 PayPal, Inc. All rights reserved. They don't have to tell you who it was shipped to, you just need the evidence that it was not shipped to your address. Ordinarily, Paypal and eBay make it very challenging to get the money refunded from a Paypal transaction if the seller refuses to refund the buyer’s money.. When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. For the item received but significantly not as described, you may file a dispute and choose SNAD or significantly not as described as a reason fo filing. PayPal will generally require a Seller to accept the item back and refund the buyer the full purchase price plus original shipping costs. Yes, the shipper was UPS, and unfortunately they won't tell me the address it was actually delivered to. Chargeback is when your card provider asks the seller's bank to refund the money to your account. I am going to try and go in with a photo of, because hopefully it has my name on it. But if the seller is refusing to give you anything then by all means upon the dispute and drag this out. You should have opened one for 'item received but not as described', then if paypal found in your favour all you would have had to do was send them trackable proof of … https://www.paypal.com/us/smarthelp/article/can-i-change-my-dispute-or-claim-reason-faq1735. This can be frustrating for buyers and leave them paying this expense out of pocket. @kernowlassyes I realise now that I opened the wrong dispute topic, do you know if I am able to change it and if so how? Well Bob gets the laptop and he’s mad that it doesn’t hold a charge. Paypal have 'denied' my claim for the reason 'claim was refused because you did not cancel the billing agreement before the transaction took place'. Every week I get letters and emails from readers asking me about Paypal and specifically whether they can get a refund from Paypal due to a purchase … Please read our Community Rules and Guidelines, Seller’s Name/Information: Cristen . 5. If you paid via credit card, you can force a refund if it's legitimate. Sometimes they have ways to initiate the chargeback online. Pay Pal states the seller says the Order I am referring was delivered, but can not provide proof of delivery (photo, etc.). After their poor response I decided to open a dispute with Paypal, the most relevant option to me was the "refunds for cancelled subscriptions or recurring payments". The seller kept telling me that they sent them yet there was nothing. But over the phone they verified it wasn't my actual address. The refund should clear by Oct 22, 2019. The seller replied claiming that they had emailed me to tell me they were holding a £72 credit note for me as my items were 'sale items' and therefore they would not refund my money. thanks. Not only was this email never sent to me, I did not order sale items - the company had a 20% off discount on their entire website that day and the items are currently still full price on their website. By using this link any refunded amount will return to your PayPal balance, bank account or card, depending on how the payment was originally funded. The seller accepted your return of XXXXX - Complete and initiated a refund through PayPal as an eCheque. By browsing this website, you consent to the use of cookies. You should have opened one for 'item received but not as described', then if paypal found in your favour all you would have had to do was send them trackable proof of delivery of the item back to the seller for a refund. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. UPS states the tracking number I have does not match any number in their system. I purchased two items from a seller and she combined shipping. then relisted the item. This is called a chargeback. ebay seller refuses refund. 15 replies 4K views ps132 Forumite. Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. Welcome! The communication with the seller can be done directly or through the PayPal Resolution Center. , so the seller may concede the return and provide the buyer the full paypal seller refuses to refund price plus shipping. ’ t hold a charge email them on April 4th to ask About the status of refund... Sent them yet there was nothing card can take up to 30 days, depending on behalf! 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